Privacy Policy

1. Overview

Zuno App ("Zuno," "we," "us," or "our") is an AI-powered educational application designed for children ages 3–6. This Privacy Policy explains how Zuno App collects, uses, discloses, and safeguards your information when you use our mobile application, website, and related services (collectively, the "Service").

By using Zuno App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information Provided by Parents/Guardians

When a parent or guardian creates an account, we may collect:

• Account Information: Name, email address, and password
• Payment Information: Billing details processed securely through third-party payment processors (we do not store credit card numbers)
• Child Profile Information: Child's first name (or nickname), age, and learning preferences
• Communication Data: Information you provide when contacting our support team

2.2 Information Collected Automatically

When using the Service, certain information is collected automatically:

• Usage Data: Features accessed, time spent on activities, learning progress, and scores
• Device Information: Device type, operating system version, unique device identifiers, and app version
• Voice Data: Audio recordings processed in real-time by our AI speech recognition system for pronunciation feedback (see Section 3 for details)

2.3 Information We Do NOT Collect

3. Children's Privacy (COPPA Compliance)

Protecting the privacy of children is especially important to us. Zuno App is designed to comply with the Children's Online Privacy Protection Act (COPPA) and applicable international child privacy laws.

3.1 Verifiable Parental Consent

We require verifiable parental consent before collecting any personal information from children under 13. Account creation can only be completed by a parent or legal guardian.

3.2 Voice Data Processing

Our AI speech recognition feature processes voice data to provide real-time pronunciation feedback. This voice data is:

• Processed in real-time and not permanently stored in identifiable form
• Used solely for the purpose of providing educational speech feedback
• Anonymized and aggregated for improving our AI models (with parental consent)
• Never used for advertising or profiling purposes

3.3 Limited Collection

We collect only the minimum amount of information necessary to provide and improve the educational experience. We do not condition a child's participation on the disclosure of more information than is reasonably necessary.

3.4 No Behavioral Advertising

Zuno App is 100% ad-free. We do not display advertisements to children and do not use children's data for advertising or marketing purposes of any kind.

4. How We Use Your Information

We use the information we collect for the following purposes:

5. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information or your child's personal information to any third party. We may share information only in the following limited circumstances:

5.1 Service Providers

We work with trusted service providers who assist us in operating the Service, including:

• Cloud hosting and storage providers (data encrypted at rest and in transit)
• Payment processors (PCI-DSS compliant)
• Analytics providers (using only anonymized, aggregated data)
• Customer support platforms

All service providers are contractually obligated to protect user data and may only use it for the purposes we specify.

5.2 Legal Requirements

We may disclose information if required to do so by law, or in good faith belief that such action is necessary to comply with a legal obligation, protect the safety of users, or respond to a government request.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Service before your data is transferred and becomes subject to a different privacy policy.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict role-based access with multi-factor authentication for all team members
• Regular Audits: Periodic security assessments and penetration testing
• Infrastructure: Hosted on secure, SOC 2 Type II compliant cloud infrastructure
• Incident Response: Documented incident response plan with notification procedures

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy:

• Account Data: Retained as long as the account is active, and deleted within 30 days of account deletion request
• Learning Progress Data: Retained while the account is active; exportable by parents upon request
• Voice Data: Processed in real-time and not stored in identifiable form; anonymized data may be retained for model improvement
• Payment Data: Retained as required by financial regulations (typically 7 years for transaction records)
• Support Communications: Retained for 2 years after resolution

8. Your Rights & Parental Controls

As a parent or guardian, you have the following rights regarding your child's data:

To exercise any of these rights, please contact us at privacy@zunoapp.com. We will respond to your request within 30 days.

9. Cookies & Tracking Technologies

Our website may use the following limited tracking technologies:

• Essential Cookies: Required for website functionality (e.g., session management, security)
• Analytics Cookies: Help us understand how visitors interact with our website (using anonymized data only)

We do not use cookies or tracking technologies for advertising, behavioral profiling, or cross-site tracking. Our mobile application does not use cookies.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send an email notification to registered parents/guardians
• Display a prominent notice within the app
• Obtain new parental consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your family's information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-related requests, we aim to respond within 30 business days. For urgent matters concerning your child's data, we prioritize response within 48 hours.